b89's Privacy Policy
Your personal information is our top priority. This policy contains a full description of how b89 collects, uses and protects your information.
Table of Contents
- Introduction and Scope of Policy
- What Information We Collect
- How We Collect Information
- Purpose of Using Information
- Sharing and Disclosure of Information
- Data Protection and Security
- Cookies and Tracking Technologies
- Data Retention Period
- Your Rights
- Protection of Minors' Information
- Changes to the Policy
- Contact
1. Introduction and Scope of Policy
b89 ("we", "our", "platform") is an online casino and sports betting platform operated for players in Bangladesh. We place the highest importance on the privacy of our users ("you", "user") and are committed to protecting your personal information.
This privacy policy explains how we collect, use, store and, where necessary, disclose your personal information. This policy applies to the b89.cam website and all related services.
b89 provides services only to individuals aged 21 or older. We have a specific policy on the protection of minors' information, which is discussed in detail in Section 10.
2. What Information We Collect
We may collect the following types of information from you:
2.1 Identity Information
- Full name and date of birth
- National ID number or passport number (for age verification)
- Current address and country
- Email address
2.2 Financial and Payment Information
- bKash, Nagad, Rocket or Upay account number (for transaction processing only)
- Bank account details (for bank transfers)
- Deposit and withdrawal history
2.3 Account and Gaming Information
- Username and encrypted password
- Gaming history, betting and winning records
- Bonus and promotion usage information
- VIP level and points information
2.4 Technical Information
- IP address and device information
- Browser type and operating system
- Site usage logs and session data
- Cookies and similar tracking information
2.5 Communication Information
- Live chat and support ticket contents
- Messages sent by email
- Complaint and feedback records
3. How We Collect Information
We collect information in the following ways:
- Directly provided information: Information you provide during registration, login, form completion or live chat.
- Automatic collection: Information automatically collected through cookies and similar technologies while browsing the site.
- Received from third parties: Information received from identity verification or fraud prevention service providers.
- Payment processors: Confirmation information received when transactions are completed through bKash, Nagad, Rocket, Upay or banking channels.
4. Purpose of Using Information
We use your personal information only for the following purposes:
4.1 Service Delivery and Operations
- Account creation, verification and maintenance
- Deposit and withdrawal processing (minimum deposit ৳300, minimum withdrawal ৳500)
- Gaming services and VIP program management
- Bonus and promotion delivery
4.2 Security and Fraud Prevention
- Ensuring age verification (21+ age requirement)
- Detecting multiple accounts and fraud
- Required checks related to anti-money laundering
- Ensuring account security
4.3 Communication and Support
- Providing support via 24/7 live chat
- Sending important notifications related to transactions and accounts
- Sending promotional offers and new game information (with your consent)
4.4 Responsible Gaming
- Monitoring gaming behavior and identifying problematic gaming
- Managing self-exclusion and limit-setting services
- Providing information related to responsible gaming
4.5 Legal and Regulatory Obligations
- Complying with applicable laws and regulations
- Assisting with legal proceedings and dispute resolution
- Meeting audit and record-keeping requirements
6. Data Protection and Security
b89 uses industry-standard security technologies to protect your personal and financial information:
- SSL Encryption: All information sent to the site is encrypted using SSL/TLS technology.
- Data Encryption: Stored sensitive information is protected with strong encryption algorithms.
- Access Control: Only authorized personnel can access the minimum necessary information.
- Regular Security Audits: Our systems undergo regular security assessments.
- Firewall and Intrusion Detection: Advanced protection measures are active at the server level.
However, no method of transmitting information over the internet is 100% secure. In the event of a data breach, we will notify the affected users as quickly as possible and take the necessary steps.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to improve the site's functionality and personalize your experience.
7.1 Types of Cookies
- Essential Cookies: Required for the basic operation of the site (login sessions, security tokens).
- Functional Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Used to analyze and improve site usage.
7.2 Cookie Control
You can control or reject cookies by changing your browser settings. Keep in mind that disabling some cookies may cause certain site features to not work properly.
8. Data Retention Period
We retain your information only for as long as necessary:
- For the duration your account is active and for a specified period after account closure in accordance with legal requirements.
- Financial transaction records may be retained for an extended period in accordance with applicable law.
- Some information may be kept for an additional period for fraud prevention and security purposes.
- When your account is closed or becomes inactive, information will be securely deleted after fulfilling applicable regulatory obligations.
9. Your Rights
As a registered user with us, you have the following rights:
9.1 Right to Access Information
You may request to know what information we hold about you. Submit this request via live chat or email.
9.2 Right to Correct Information
If any of your stored information is incorrect, you may request a correction. Information can be updated through account settings or via support.
9.3 Right to Delete Information
Where consistent with legal and regulatory obligations, you may request that your personal information be deleted.
9.4 Right to Object to Processing
You may object to your information being used for marketing or other purposes, and we will respect that.
9.5 Request Process
To exercise any of the above rights, please contact us via our 24/7 live chat support or by email at ([email protected]). We will generally respond to your request within 30 business days.
10. Protection of Minors' Information
b89 strictly provides services only to those aged 21 or above. We never knowingly collect personal information from minors.
Age verification is mandatory at the time of registration. If it becomes known that a minor's information has been collected by us for any reason, we will immediately close that account and delete the information.
11. Changes to the Policy
We may update this privacy policy from time to time. For any significant changes, we will:
- Publish the updated policy on this page and change the "Last Updated" date.
- Send a notification to registered users by email or via live chat.
- Display a special announcement on the site.
If you continue to use the site after the updated policy is published, you will be considered to have given your consent to the new policy. We therefore recommend visiting this page regularly.
12. Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us in the following ways:
- Live Chat: 24/7 live chat support in Bengali from any page on the site
- Email: [email protected]
- Response Time: 24 hours, 7 days a week (BST)
Our privacy team will process your request as quickly as possible. For complex matters, a response may take up to 30 business days.