❓ Frequently Asked Questions
Answers to all your questions about b89
From opening an account to bonuses, payments and safe gaming — whether you are new to b89 or already playing, this page has clear answers to all your questions.
b89 is known to players in Bangladesh as a trusted online casino and sports betting platform. Both new and experienced players often have many questions — how to deposit money via bKash, what the welcome bonus terms are, or how to place a bet on a BPL match. This FAQ page is organised into five sections and gives clear answers to all your questions. If you cannot find what you are looking for, contact our 24/7 live chat support.
Account and Registration
Opening an account at b89 is very simple. First, go to the b89 Login page and fill in the registration form with your name, mobile number, email and preferred password. Once your mobile number is verified, your account will be activated. The whole process takes just a few minutes.
Yes, the minimum age to participate on the b89 platform is 21 years. During account registration you must confirm that you are 21 or older. This platform is strictly prohibited for minors and we follow responsible gaming policies rigorously.
No, under b89's policy each person may open only one account. Creating multiple accounts may result in all accounts being cancelled and any accumulated bonuses being forfeited. This restriction is in place to ensure a fair gaming environment.
Use the "Forgot your password?" option on the b89 Login page. A verification code will be sent to your registered mobile number or email. Enter the code to set a new password. The whole process is completed in just a few minutes.
After logging in, you can update your email, password and contact details in your profile settings. However, if you need to change your registered name or identity document details, you must contact the support team for assistance. Reach us via our 24/7 live chat.
Deposits and Withdrawals
A deposit from bKash to your b89 account is usually instant — meaning it is added to your gaming balance within a few seconds to 2–3 minutes. If there is a slight delay due to network issues, let us know via live chat and the support team will resolve it quickly.
The minimum deposit at b89 is ৳300 and the minimum withdrawal is ৳500 — these limits are the same for all payment methods. Whether you transact via bKash, Nagad, Rocket, Upay or bank transfer, the limits remain unchanged.
Yes, Nagad is one of the supported payment methods at b89. It can be used for both deposits and withdrawals. The method is fully secure and transactions are generally processed quickly. In addition to Nagad, bKash, Rocket, Upay and bank transfer are also available.
Withdrawals from b89 are generally completed within 10 to 45 minutes. This is among the fastest turnaround times across banking channels. Withdrawals via bKash and Nagad are usually even quicker. Bank transfers may take slightly longer.
b89 itself does not charge any transaction fee on deposits or withdrawals. However, your mobile banking service provider (bKash, Nagad, Rocket or Upay) may apply their own charges. For bank transfers, the bank's standard fees may apply.
To ensure security, b89 follows an identity verification (KYC) process for first-time or large withdrawals. Providing your national identity card or passport details will complete verification quickly. This process is essential to protect your account and funds.
Games and How to Play
To bet on BPL matches at b89, log in first, then go to the cricket section. Select a match, choose your preferred market (match winner, toss, top batsman, etc.), enter your stake amount and confirm. All details will be shown on the bet slip.
b89 offers slot games from various leading developers including PG Soft, Pragmatic Play and JILI. Popular titles include Fortune Tiger, Gates of Olympus, Fortune Gems, Aviator (Spribe), Sweet Bonanza and many more. Visit the slots section to see the full list.
Yes, b89's live casino is fully mobile-friendly. On any Android or iOS smartphone, enjoy live roulette, baccarat, live blackjack and other games directly through your browser. With a good internet connection, the experience is just like on a desktop.
RTP (Return to Player) is the theoretical percentage of total wagers that a game returns to players over the long term. For example, a 96% RTP means there is an average chance of ৳96 being returned for every ৳100 wagered — however, this is a statistical average, not a guarantee of results in any single session.
At b89, the outcome of every game is determined by RNG (Random Number Generator) technology, which is completely impartial and random. Our platform uses SSL encryption and the system is regularly audited to ensure a safe gaming environment.
Bonuses and Promotions
After opening a new account, b89 gives you a 200% welcome bonus on your first deposit, up to a maximum of ৳5,000. That means if you deposit ৳2,500 you will receive a ৳5,000 bonus. To claim the bonus, activate the offer from the promotions page and then make your first deposit.
The wagering requirement for the b89 welcome bonus is 25 times. For example — if you receive a ৳1,000 bonus, you need to complete ৳25,000 in wagers to become eligible for withdrawal. Bets across various games can count towards this requirement, though some games may contribute a limited amount to the wagering calculation — please read the full terms and conditions.
The b89 VIP program has three tiers — Bronze, Silver and Gold. Through regular gaming activity you can move up to higher tiers automatically. Weekly cashback is up to 0.4% at Bronze, 0.8% at Silver and 1.2% at Gold. Higher tiers come with additional exclusive benefits.
Yes, the weekly cashback for VIP members is credited to their account automatically at the end of each week. The cashback amount depends on your VIP tier and the total net loss for that week. Full terms and conditions for the bonus are available on the promotions page.
b89 offers special promotions for major Bangladeshi occasions such as Eid, Pohela Boishakh, Independence Day and Victory Day. These offers are available for a limited time, so check the promotions page regularly or ask our live chat whether any festive offers are currently running.
Security and Responsible Gaming
b89 uses SSL (Secure Socket Layer) encryption technology to protect your personal information. Your data is never sold or shared with any third party. You can find full details on our privacy policy page.
b89 places great importance on responsible gaming. We provide players with deposit limits, session time limits and a self-exclusion option (to temporarily or permanently suspend access). Detailed guidance is available on our responsible gaming page.
To activate self-exclusion, go to the responsible gaming section in your account settings, or submit a request directly via our 24/7 live chat support. Account access can be suspended for a specific period (such as 1 week, 1 month or longer).
If you suspect there has been unauthorised access to your account, contact b89's 24/7 live chat immediately or send an email to [email protected]. The support team will quickly lock the account and begin an investigation. For your security, never share your password with anyone.
Yes, b89's customer support operates entirely in Bengali. Live chat is active 7 days a week, 24 hours a day and provides service in Bangladesh Standard Time (BST). You can also contact us in Bengali by email at [email protected].
No, b89 strictly prevents anyone under the age of 21 from creating an account or gaming on the platform. Age is confirmed at registration and identity verification may be carried out at any time. Parents are encouraged to use parental controls on their child's device.
Still have questions? Contact support
Our expert support team is available in Bengali 7 days a week, 24 hours a day. Ask any question via live chat or email and get a fast, straightforward answer.
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For detailed enquiries, write to us at:
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Terms and Conditions
To learn about gaming terms, bonus rules and our privacy policy, read the Terms and Conditions.